Privacy policy

Privacy Policy
Last updated: 5th February 2025

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@stonescart.com or by mail using the details provided below:
102, Krishna Colony, Ramgarh Mod, 302002 Jaipur RJ, India

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information:

    • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: Shared with our processor Shopify.

    • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information:

    • Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.

    • Source of collection: Collected from you.

    • Disclosure for a business purpose: Shared with our processor Shopify, payment processors (PayPal, Razorpay), and shipping providers (OnPoint).

    • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information:

    • Purpose of collection: To provide customer support and resolve issues related to your orders or inquiries.

    • Source of collection: Collected from you when you contact us via email, phone, or chat.

    • Disclosure for a business purpose: Shared with Shopify and third-party customer support tools (if applicable).

    • Personal Information collected: Name, email address, phone number, order details, and any other information you provide.

Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.

  • We use PayPal and Razorpay to process payments.

  • We use OnPoint for shipping.

  • We use Google Ads and Meta Ads for marketing purposes.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site.

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

You can opt out of targeted advertising by visiting the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. Shopify, our e-commerce platform, retains data for as long as necessary to provide services and comply with legal obligations. If you would like to request the deletion of your Personal Information, please contact us at info@stonescart.com.

Your Rights
If you are a resident of the EEA or California, you have the right to access, correct, update, or erase your Personal Information. To exercise these rights, please contact us at info@stonescart.com. We will respond to your request within 30 days.

Cookies
We use cookies to optimize your experience on our Site and to provide our services. You can manage your cookie preferences through our cookie banner or settings page. For more information, please visit our Cookie Policy.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.